Shipping policy

Where we ship. Anywhere in Thailand, via Flash Express with tracking on every parcel. And to 215 countries worldwide by tracked express (EMS).

How long it takes once it ships. Bangkok usually 1 to 2 business days. Elsewhere in Thailand usually 2 to 4. Tracking is emailed to you the moment it leaves us.

Pre-order timing. Drop 1 is a pre-order, so each piece ships as soon as it is ready:

  • Crop bra, bike short and tank: within a few days of ordering
  • Men's tee, men's tank and wrap top: from around 18 September
  • Wide-leg pant and headband: from early October

Split shipments. Items in one order may arrive separately as each piece becomes ready. You get tracking each time and you are never charged twice for shipping.

Packaging. A paper mailer and a reusable cotton mesh bag, which is yours to keep as a laundry bag. No plastic fillers.

Please check your address. We ship to the address given at checkout. If it is wrong or incomplete and the parcel is returned to us, we will resend it once you cover the reshipping cost. Message us straight away if you spot a mistake and we will fix it before it goes out.

If a parcel goes missing. If tracking stops moving for more than five business days, tell us. We will chase the courier and replace or refund your order. You do not have to deal with the courier yourself.

Delays. If anything slips we will email you before the date, not after it. We would rather tell you the truth early than sell you a date we cannot keep.

Outside Thailand. We ship by tracked express (EMS), one flat price per order by region:

  • Singapore: ฿500
  • Malaysia, China, Vietnam, Taiwan, Korea, Philippines, Indonesia, Cambodia, Laos, Myanmar, Nepal: ฿990
  • Japan, Hong Kong, Macau, India, Bangladesh, Maldives, Brunei, Bhutan: ฿1,290
  • Europe: ฿1,490
  • USA, Canada, Australia, New Zealand: ฿1,990
  • Everywhere else we ship: ฿1,990

Free shipping abroad. Orders to Asia over ฿5,000, and orders everywhere else over ฿8,000, ship free. The total is counted after any discount.

You will see your exact price at checkout. We do not ship to the United Kingdom yet.

Import duties and taxes are not included. Your country may charge import duty, tax or a handling fee when the parcel arrives. These are set by your local customs and are paid by you, not by us.

Questions. queenie@alteredactive.co or @alteredactive.bkk.